Katie van Buuren, B. Comm, MBA

Katie van Buuren, B. Comm, MBA

Analytics & Process Improvement Specialist

An analytics and process improvement specialist with a passion for developing enhanced analytic tools, key performance indicators and other metrics that will increase efficiency and effectiveness. Katie’s experience in municipal operations combined with her experience in large public companies makes her a great asset within TSI’s analytic and strategic area.

Current Responsibilities

Associate Consultant

Years of Experience





California State University – Master’s in Business Administration

University of Alberta – Bachelors of Commerce

Grant Mac Ewan University – Diploma in Design Studies

Incident Command System 100

Basic Emergency Management

Certificate in Business Analysis

Certificate in Project Management

Visual Analytics in Tableau

Gender Based Analysis +


Visual Analytics
Process Improvement
Key Performance Indicators
Value Stream Mapping
Dashboard Creation
Project Coordination

Analytics And Continuous Improvement

  • Provided and analysed data specific to the operations of the Emergency Response Communications Centre; improved and identified efficient and effective fiscal, administrative and operational services
  • Managed Computer Aided Dispatch (CAD) data related to response configurations, mapping, event types, units, and vehicles
  • Reviewed and evaluated processes and procedures, provided recommendations, facilitated strategic and tactical planning sessions
  • Developed business process improvement plans and priorities, conducted gap analysis and provided recommendations; helped develop community project evaluation tools and exit strategies
  • Designed, developed, and reported on key performance indicators
  • Developed performance reports with critical analysis of activities to support enforcement resource deployment and service improvements
  • Developed effective data collection and reporting mechanisms, including trend analysis, neighbourhood trend analysis, chronic offender identification, heat mapping, causation analysis, and dashboards

Municipal Work And Project Coordination

  • Conducted studies of operations, deployment and use of Fire Rescue resources, methods, systems and procedures
  • Conducted research and environmental scans of other municipal enforcement business models and compliance trends; reviewed case studies, conducted and analysed citizen surveys and community feedback
  • Provided project coordination; ensured projects achieved expected outcomes that supported strategic objectives
  • Supported budget reporting including variance reporting and asset tracking
  • Assisted in the production/crafting/drafting of Council Reports, Annual Reports, performance reports and presentations
  • Developed return on investment and other social capital measures to demonstrate program results
  • Developed proposals, recommendations and action plans based on requests from the management team